Debit card LOST or STOLEN?
Call us IMMEDIATELY.
- During regular business hours, call 417-256-2147 or 1-888-256-9141
- After Hours, call 800-791-2525
Need information on a declined transaction?
- During regular business hours, call 417-256-2147 or, after hours, call 866-842-5208
- Keep this number handy after hours or when traveling
Start a Fraud Case
If you suspect a fraudulent transaction on your debit card and would like to start a fraud case:
- Call 1-888-987-1457, Monday through Friday, 8 a.m. to 8 p.m. (excluding holidays). The phone will be answered "Dispute Processing Center."
My Mobile Money
- My Mobile Money is an app that allows you to turn your debit card on or off, 24/7, from your smart phone or device. This can help protect your account from fraudulent activity. Download the My Mobile Money app from your app store or click here to learn more.
Apple Pay, Samsung Pay and Google Pay
Enjoy all the conveniences of your West Plains Bank and Trust Company debit card when you pay with Apple Pay, Samsung Pay or Google Pay at hundreds of thousands of stores and participating apps. These services use technology referred to as tokenization. The actual card number is never transmitted during the transaction, keeping the card information secure. Get started:
- Download the app of your choice from your app store.
- Enroll your card and contact us by phone to activate your card.
- Begin using your app to make purchases with your card.
Visa Purchase Alerts
- Know where your money is going - receive SMS texts or email notifications whenever your card is used.
- Fraud from exposure and associated losses can be reduced by up to 40% just by signing up to receive alerts.
- Cardholders must sign up at Visa.com/PurchaseAlerts
- Once signed up, enroll your mobile device and email address for Visa Purchase Alert delivery and select triggers to meet your individual account information needs.
- Any time a transaction meeting your criteria takes place, you will receive a Visa Purchase Alert in real-time. Alert triggers include: reaching a purchase amount threshold, international transactions and purchases made online or by phone.
Visa Debit Card
- Applying for a Visa Debit Card is simple, fast and only takes a few minutes at any of our branches.
- There are a variety of styles to choose from.
- Your Visa Debit Card will arrive in approximately ten days.
Transaction Disputes & Lost or Stolen Cards
- Daily withdrawal limits apply for your debit card to ensure your security.
- Stop payment orders cannot be placed on Visa Debit Card transactions.
- To dispute the validity of a transaction, contact the Dispute Processing Center as soon as possible at 866-987-1457.
- To report the loss or theft of your Visa Debit Card during regular business hours, immediately call West Plains Bank and Trust Company at (417) 256-2147. After hours, contact the Card Management Center directly at 800-791-2525. 24/7 FraudWatch PLUS
- Fraud analysts watch for fraudulent activity on your debit card 24/7.
- The moment fraud is detected a FraudWatch PLUS representative will attempt to contact you by the phone number(s) you provide to West Plains Bank and Trust Company.
- If you cannot be reached, when applicable, the analyst will leave a message that indicates he/she is calling on behalf of West Plains Bank and Trust Company, provide the last four digits of your card number and ask for a call back to the toll-free number. It is very important that you call back as soon as possible after receiving this message.
Verified by Visa
Enjoy added security while shopping online when you add a personal password to your existing Visa debit or credit card. For additional information, visit the Verified by Visa website or contact a customer service representative for more details.
MoneyPass ATM Network
- All cash withdrawals are surcharge-free.
- The only fee you will be charged is a $1 foreign ATM fee anytime you use an ATM that is not owned and operated by West Plains Bank and Trust Company.
- To find the MoneyPass ATM location nearest you, visit www.moneypass.com.
- iPhone users, click here for a MoneyPass ATM Locater App. (Requires iPhone OS 3.0 or later.) West Plains Bank and Trust Company Visa Credit Cards
- Have questions? Call 417.256.2147 or speak with a customer service representative at any of our lobby locations.
West Plains Bank and Trust Company Visa Credit Cards
If you currently have a credit card, how well does that card meet your needs? Our industry-leading credit card products offer competitive pricing, combined with a full range of reward options. Selecting and applying for a West Plains Bank and Trust Company credit card that works for you is simple.
Call 417.256.2147 or visit one of our full-service locations to speak with a customer service representative.
For assistance dial:
- 1-800-558-3424 for Consumer Customer Service
- 1-866.552.8855 for Business Customer Service
24/7 Monitoring with My Account Access
We care about your security and access to important financial information. Review transactions, know your available balance and stay ahead of fraud by monitoring your West Plains Bank and Trust Company credit card activity online.